Privacy Policy for US RIDES

Last Updated: [January 1st, 2025]

At US RIDES, we value your privacy and are committed to maintaining the security and confidentiality of your personal information. This Privacy Policy explains how we collect, use, store, and share your data, as well as your rights regarding that information. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect and process the following types of information to provide, maintain, and improve our services:

a) Personal Information

When you register or use our services, we may collect the following information:

  • Full name

  • Email address

  • Phone number

  • Payment information (credit card, debit card, or other payment method)

  • Profile picture (optional)

b) Usage Data

We collect data related to your use of our app or website:

  • Trip details (pickup and drop-off locations, time, route)

  • Device information (IP address, mobile device identifiers)

  • Location data (GPS coordinates)

  • App usage data (features used, actions taken)

c) Communication Data

We may record or store your communications with us, including customer support inquiries, emails, and chat messages, for quality control and to improve our services.

d) Third-Party Data

We may receive personal data from third parties, such as social media accounts or connected apps, if you choose to link them with your US RIDES account.

2. How We Use Your Information

We use your information for the following purposes:

  • Provide Services: To facilitate ride requests, match riders with drivers, and complete transactions.

  • Personalization: To tailor our app and services to your preferences and enhance your experience.

  • Communication: To send important notifications, such as trip confirmations, receipts, service updates, and promotional offers (if you opt-in).

  • Security: To ensure the safety of both drivers and passengers, including fraud prevention and risk mitigation.

  • Legal Compliance: To comply with applicable laws, regulations, and lawful requests from law enforcement agencies.

3. How We Share Your Information

We may disclose your information in the following circumstances:

  • Service Providers: We share your data with third-party vendors who assist us in providing our services, such as payment processors, data storage, customer support, and marketing services.

  • Business Transfers: If US RIDES is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

  • Legal and Regulatory Compliance: We may disclose your information to comply with legal obligations, enforce our terms of service, protect our rights or property, and cooperate with law enforcement when required.

  • With Your Consent: We may share your data with other third parties with your explicit consent, particularly for marketing or promotional purposes.

4. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. After that, we will securely delete or anonymize your data, unless it is needed for legal reasons.

5. Your Rights and Choices

You have the following rights concerning your personal information:

  • Access and Update: You can access and update your personal data through the US RIDES app or by contacting us directly.

  • Right to Erasure: You may request to delete your account and personal information. Certain data may be retained for legal or compliance purposes.

  • Opt-Out of Marketing: You may opt-out of receiving promotional communications by following the unsubscribe instructions or contacting us directly.

  • Right to Data Portability: You can request a copy of your data in a machine-readable format.

6. Security

We employ industry-standard security measures to protect your data from unauthorized access, loss, or alteration. However, please be aware that no method of electronic transmission is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

7. Children's Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected data from a child under 13, we will take steps to delete it immediately.

8. Data Transfers

As US RIDES operates internationally, your data may be transferred to, processed, and stored in countries other than your own. These countries may have data protection laws that differ from those in your jurisdiction. By using our services, you consent to the transfer of your data to these locations.

9. Third-Party Links

Our app or website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies before providing any personal information.

10. Limitation of Liability

To the fullest extent permitted by applicable law, US RIDES shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, or data, arising from or in connection with:

  • Use of Our Services: Your use or inability to use our services, including, without limitation, any delays, interruptions, or errors in the operation of the US RIDES platform.

  • User Interactions: Any interactions or disputes between users of the service, including drivers and riders. US RIDES does not control or guarantee the actions of users and is not responsible for the safety, conduct, or actions of any individuals.

  • Third-Party Links or Services: The content, products, or services of third-party websites or services that are linked to or from our platform.

  • Data Loss or Corruption: Any loss or corruption of your data, including personal information, payment details, or other data provided through the app or website.

  • Force Majeure Events: Any failure or delay in the performance of our obligations under this Privacy Policy due to causes beyond our reasonable control, including natural disasters, wars, strikes, internet outages, or acts of government.

In no event shall US RIDES' total liability to you for all damages, losses, or causes of action exceed the amount you have paid for the specific service(s) in question in the 12-month period immediately preceding the event giving rise to the liability.

11. Indemnification

You agree to indemnify, defend, and hold harmless US RIDES, its affiliates, directors, officers, employees, agents, and third-party partners from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

  • Your Use of the Services: Your use or misuse of the US RIDES platform, including any violation of this Privacy Policy or our Terms of Service.

  • Your Actions or Inactions: Any actions or omissions that cause harm, damage, or legal issues to other users, service providers, or third parties. This includes your failure to comply with applicable laws, regulations, or the rights of others.

  • Intellectual Property Violations: Any infringement on the intellectual property rights of US RIDES, including unauthorized use or reproduction of our trademarks, logos, or copyrighted content.

  • User Disputes: Any disputes between you and other users or third parties related to the use of US RIDES services, including any claims arising from accidents, injuries, or damages.

  • Breach of Legal or Regulatory Requirements: Any violation of applicable laws, rules, or regulations in your jurisdiction while using the US RIDES platform.

This indemnification obligation will survive the termination of your relationship with US RIDES and your use of our services.

12. Governing Law and Dispute Resolution

This Privacy Policy is governed by the laws of the jurisdiction where US RIDES operates. Any disputes or claims arising from this Privacy Policy shall be resolved through arbitration or mediation, rather than in court, unless otherwise required by law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we will post the revised policy on this page with an updated "Last Updated" date. It is your responsibility to review this Privacy Policy periodically to stay informed of any changes.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

US RIDES Support Team
Email: [ridesbyus@gmail.com]
Phone (text only): [813-235-7655]